Return Policy
We are very keen on choosing products, packing and deliver it. In extreme conditions due to some transit damages / wrong product/human error in packing / missing product happen, in that we are open to accept the query from you.
Customers – as you are opt to cancel the order before shipping and return the goods if any damage / find some issue in quality and other unsatisfactory reasons. Products with same value will be shipped again to you.
- Items will be returned in original / received condition.
- You can communicate to customer care through the mail (hi@vmdrice.com) or call (6363326363) to place return queries and upon considerations, you can send it across or we will be collecting it again which will be decided by the customer care team.
- Order cancellation can be made at customer care through the mail (hi@vmdrice.com) or call (6363326363).
- Rice products can be taken for return even after 14 days after delivery in case of not satisfactory and quality is not up to expectation. We will return the money or we will reduce the concerning amount in the next order.
- If we found guilty on transactions / returning by any customer then we will discard the order or returns will not be taken.
- Any products returned by you can be evaluated by our product quality team and then eligibility can be decided for replacements.